PrivacyPolicy.
This Privacy Policy applies to all users of the services and platforms operated by MyOmniverse Ltd (referred to in this document as "MyOmniverse", "we", or "our"), including our main website www.myomniverse.com, subdomain academy.myomniverse.com, social media platforms, and any associated digital services.
Last updated · 1 November 2025
Introduction.
MyOmniverse Ltd is committed to protecting your privacy and safeguarding your personal information. This policy explains how we collect, use, store, and protect your data when you access or interact with our websites, services, and coaching platforms.
By using our services, you agree to the practices outlined in this policy.
Information we collect.
We may collect and process the following types of information:
- Personal details (e.g. name, email address, contact information)
- Account credentials
- Subscription and payment data (handled via secure third-party providers)
- User activity and platform interactions
- Voluntary feedback, messages, or survey responses
- Device and browser information (via cookies and analytics tools)
We do not knowingly collect personal data from individuals under the age of 13. If you are a parent or guardian and believe your child has submitted data to us, please contact us so we can remove it promptly.
How we use your data.
We use your personal information to:
- Provide access to our platform, content, and coaching services
- Process payments and manage subscriptions
- Communicate service updates and promotions
- Analyse user trends and improve functionality
- Ensure account security and detect fraud
- Comply with applicable legal requirements
We only use your data in ways that are lawful, relevant, and transparent.
AI features and user interaction (Theo).
Our platform includes interactive tools such as "Theo," an AI-powered assistant built using OpenAI's ChatGPT.
- Theo is designed to offer general support and personal development insights
- It does not collect or store personal health data
- It is not a substitute for professional advice, including mental health, medical, legal, or financial services
- Interactions with AI tools are at your own discretion and risk
By using Theo, you agree to engage with this tool as a supportive feature, not as professional or regulated advice.
Children's privacy.
Our services are intended for adults. We do not knowingly collect or process personal data from children under the age of 13.
If we become aware of any such data being collected, we will take immediate steps to delete it.
Sharing your data.
We may share your data with trusted third-party service providers who help us operate our platform, such as:
- Payment processors (e.g. Stripe)
- Email marketing tools
- Analytics services (e.g. Google Analytics)
- Legal authorities (when required by law)
We do not sell your personal information. All partners must comply with data protection standards.
Data security.
We implement technical and organisational measures to safeguard your personal data, including:
- Encrypted storage and secure servers
- Access controls and authentication
- Regular system monitoring
Despite best efforts, no platform is 100% immune to risk. You acknowledge this when using our services.
Your data rights.
Depending on your location (UK, EU, US, or elsewhere), you may have legal rights under laws like the UK GDPR, EU GDPR, or CCPA, including the right to:
- Access the data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict certain processing
- Withdraw consent at any time
- Request data portability
To exercise any of these rights, contact: support@myomniverse.com
International transfers.
Your data may be processed in the UK or in countries where our third-party providers operate.
We ensure adequate safeguards are in place to protect international data transfers in accordance with applicable law.
Social media and coach-related assets.
This policy also applies to content and interactions on social media platforms and any personal platforms or assets used by MyOmniverse coaches (e.g. for delivery of sessions, community access, or promotional content).
All such use is subject to the same privacy practices outlined in this policy.
Changes to this policy.
We may update this policy from time to time. All changes will be posted on this page with an updated revision date.
Your continued use of the platform after changes are made constitutes your acceptance of the updated policy.
Contact us.
If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:
MyOmniverse Ltd